Refund policy

Super Secretary · Last updated: October 12, 2026

This page explains when you can get your money back from Super Secretary, how much, and how to ask. It is written so you can understand it without calling anyone.

The window is 14 calendar days from the charge. Within that window this page applies; outside it, only the cases under “Always refunded”.

First: where did you buy?

On the web (supersecretary.online): the payment is processed by Paddle.com Market Ltd or Polar Software Inc. (Polar), depending on your country and the payment method you chose; each acts as merchant of record for that purchase and has its own refund terms, which refer to this policy. Your receipt says who charged you. Ask us here, at support@supersecretary.online.
In the Android app: the payment is processed by Google Play, not by us. Refunds are handled by Google at play.google.com → Payments and subscriptions. We cannot refund a charge we never received. If you write to us we will tell you so, but you will have lost days of your window.

7-day free trial

If you cancel during the 7 trial days, nothing is charged and there is nothing to refund.
If you don't cancel, the first Premium period is charged on day 8. That charge is the "first charge" in the next section.

Premium (monthly or yearly subscription)

First charge (including the one on day 8 after the trial, or the charge from day one when the trial was detected as repeated): within 14 days, full refund. This applies once per person.
Renewals: you can cancel at any time and the subscription stays active until the end of the period you already paid for. That current period is not refunded, except in the cases below.
Cancelling does not delete your account: when the paid period ends you keep using the Office tools for free.

Credits bought before October 12, 2026

Since that date Super Secretary no longer sells credits or packs. If you bought a pack before then and fewer than 14 days have passed since the purchase, we refund the part you have not used.

Always refunded, no time limit and no questions

Duplicate charges.
Charges taken after a cancellation.
Charges you do not recognise and did not authorise, once verified.
When the service did not work because of us and we could not fix it: if you paid and could not use what you paid for, the money is yours.

How to ask

Write to support@supersecretary.online from your account email, saying what you bought and when. You do not have to explain why. We reply within 5 business days.

How the money comes back

It goes back to the same payment method you used. We cannot send it to a different card or account.
Paddle or Polar (whoever charged you) processes it, and their bank usually takes 3 to 10 business days to show it. That stretch is not up to us.
On your statement the original charge appears as MARKETINGQ. If you see that and do not recognise it, this is the product.

What happens when you get a refund

When a subscription refund is processed, Premium ends at that moment. Your account stays active and you can keep using the Office tools for free.

Your consumer rights

This policy does not replace or reduce the rights your country's law gives you. If your law grants a longer window or better terms, the law wins.

Controller: Diego Molina — Super Secretary — support@supersecretary.online