Refund policy
This page explains when you can get your money back from Super Secretary, how much, and how to ask. It is written so you can understand it without calling anyone.
First: where did you buy?
- On the web (supersecretary.online): the payment is processed by Paddle.com Market Ltd as merchant of record. Ask us here, at support@supersecretary.online.
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In the Android app: the payment is processed by
Google Play, not by us. Refunds are handled by Google at
play.google.com→ Payments and subscriptions. We cannot refund a charge we never received. If you write to us we will tell you so, but you will have lost days of your window.
Credit packs (one-off purchase)
- If you have spent none of the pack: full refund.
- If you have spent part of it: we refund the unused share. Example: you bought 2,000 credits for 10 USD and used 500; 1,500 are left, which is 75 %, so you get 7.50 USD back.
- Welcome credits and any other free credits do not count towards this calculation: you did not pay for them.
The reason we do not refund what has been spent is simple, and we would rather say it plainly: every AI use costs us real money at the moment it happens, and that cost cannot be undone.
Subscriptions
- First charge: within 14 days, in full if you have used no tool that spends credits; if you have, the amount used is deducted the same way as with packs.
- Renewals: you can cancel at any time and the subscription stays active until the end of the period you already paid for. That current period is not refunded, except in the cases below.
- Cancelling does not delete your account or credits bought separately.
Always refunded, no time limit and no questions
- Duplicate charges.
- Charges taken after a cancellation.
- Charges you do not recognise and did not authorise, once verified.
- When the service did not work because of us and we could not fix it: if you paid and could not use what you paid for, the money is yours.
How to ask
Write to support@supersecretary.online from your account email, saying what you bought and when. You do not have to explain why. We reply within 5 business days.
How the money comes back
- It goes back to the same payment method you used. We cannot send it to a different card or account.
- Paddle processes it, and their bank usually takes 3 to 10 business days to show it. That stretch is not up to us.
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On your statement the original charge appears as
MARKETINGQ. If you see that and do not recognise it, this is the product.
What happens to the credits
When a refund is processed, the credits from that purchase are removed from the account. If you had already spent them the balance may drop to zero, but never below.
Your consumer rights
This policy does not replace or reduce the rights your country's law gives you. If your law grants a longer window or better terms, the law wins.
Controller: Diego Molina — Super Secretary — support@supersecretary.online